privacy policy

Completely Gundogs

Last updated: 15 October 2026

1. Who we are

Completely Gundogs is operated by Collette May, a sole trader based in Mid Wales, United Kingdom.

For the purposes of UK data protection legislation, Collette May, trading as Completely Gundogs, is the data controller responsible for the personal information collected through our website and services.

Contact: [email protected]

2. Information we collect

We may collect the following personal information:

Your name and contact details, including email address, telephone number and postal address.

Information about training holidays, courses, accommodation and other services you book or enquire about.

Information you choose to provide about your dog, training experience and requirements.

Booking, payment and transaction records.

Your communication and marketing preferences.

Technical information collected through our website, such as cookies and website usage data.

3. How we use your information

We use personal information to:

Process and manage bookings and payments.

Provide training holidays, workshops, courses and related services.

Communicate with you about bookings, enquiries and important updates.

Maintain financial and business records.

Improve our services and website.

Send marketing emails about training holidays, events, news and special offers where we have a lawful basis to do so.

Comply with legal obligations.

4. Our lawful bases for processing

Depending on the circumstances, we process personal information under the following lawful bases:

Contract: To arrange and provide services you have booked or requested.

Legal obligation: To maintain records and comply with applicable legal requirements.

Legitimate interests: To operate and improve our business, respond to enquiries and manage customer relationships, where those interests are not overridden by your rights.

Consent: Where you voluntarily subscribe to our marketing mailing list or consent to optional activities such as certain cookies.

We may also send marketing to existing customers where the UK electronic marketing rules permit us to rely on the soft opt-in exemption.

5. Marketing emails

You can join our mailing list to receive updates about Completely Gundogs training holidays, events, news and special offers.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting us directly.

We do not treat making a booking as automatic consent to marketing.

6. Sharing your information

We may share information with trusted service providers where necessary to operate our business, including providers of:

Website hosting and booking systems.

Customer relationship management and email marketing services.

Secure payment processing.

Accounting and administrative services.

We only share information where there is an appropriate lawful basis and suitable data protection safeguards.

We do not sell your personal information.

7. International data transfers

Some of our technology providers may process personal information outside the United Kingdom.

Where this happens, we will ensure that appropriate safeguards are in place as required by UK data protection law.

8. How long we keep your information

We retain personal information only for as long as necessary for the purposes for which it was collected, including meeting legal, accounting and tax requirements.

We review customer and marketing records periodically and remove or anonymise information when it is no longer required.

9. Your data protection rights

Under UK data protection law, you may have the right to:

Access the personal information we hold about you.

Request correction of inaccurate information.

Request deletion of your information in certain circumstances.

Object to certain uses of your information, including direct marketing.

Request restriction of processing.

Request transfer of your information where applicable.

Withdraw consent where processing relies on consent.

To exercise these rights, please contact us using the details provided above.

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Cookies

Our website may use cookies and similar technologies to support essential website functions, understand website usage and improve our services.

Where required, we will ask for your consent before placing non-essential cookies on your device.

Further information about cookies will be provided through our website's cookie information or consent settings.

11. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal requirements.

The latest version will be published on our website.